Unibee Consultancy (OPC) Pvt. Ltd
Unibee Consultancy (OPC) Pvt. Ltd. is a specialized back-office support company dedicated to the freight forwarding and logistics industry. We help freight forwarders, NVOCCs, customs brokers, and logistics companies streamline their operations by managing critical support functions with accuracy, efficiency, and industry expertise. With a deep understanding of freight processes and international logistics workflows, we act as a reliable extension of our clients’ teams. Our goal is simple: reduce operational burden, improve turnaround time, and enhance service quality, allowing our clients to focus on business growth and customer relationships.
Specialized Industry Focus
We exclusively serve the freight forwarding and logistics sector, ensuring deep understanding of freight processes and operational requirements.
Our Services
Customer Service
We provide professional customer service support tailored for freight forwarding operations.
Handling shipment inquiries, status updates, and client communications.
Coordination with agents and carriers.
Ensuring timely responses and consistent service standards.
Documentation Services
Preparation and verification of freight documentation.
HBL / MBL, invoices, packing lists, and shipping instructions.
Arrival notices and operational paperwork handling.
Ensuring accuracy, compliance, and process consistency.
Sales Support
Sales coordination support for freight forwarders.
Rate coordination, quotations, and follow-ups.
CRM updates and customer onboarding assistance.
Supporting sales teams to improve conversion and retention.
Financial Management
Back-office financial support for logistics operations.
Billing support, cost tracking, and reconciliation.
Accounts coordination and aging reports.
Maintaining transparency and financial control.
Software Solutions
Support and optimization of freight forwarding software.
TMS / ERP system assistance and workflow support.
Process automation and data management.
Improving operational efficiency and visibility.